Shipping & Returns
WHERE DO WE SHIP TO?
Mutö currently ships to North America – United States and Canada - Europe, Cameroon, Nigeria, South Africa and selected locations around the world.
HOW LONG WILL DELIVERY TAKE?
Delivery will take between 7-14 business days, depending on your location.
Orders will be delivered by courier - usually DHL, TNT or Fedex - and a signature will be required upon delivery.
Once your order has been processed at our warehouse you will receive a tracking number via email that will allow you to track the progress of the delivery, as well as the delivery date and time.
WHERE ARE MY ITEMS SHIPPED FROM?
We ship orders out of our fulfillment centers in Istanbul, Turkey.
If you cancel before the dispatch of any Items your money will be refunded and the Items will not be delivered. We offer refunds or exchanges on undamaged items purchased online within 28 days of it being received by you. We must, however, stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Full refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s)*. The cost of returning goods must be covered by the customer. Please be aware that it can take up to 10 business days for the refund to appear in your account.
Please note that any item that is preordered upon request can only be exchanged or offered a credit note if returned. Full refunds exclude customs duties and taxes. Please note that refunds will only include the original UK & Europe standard delivery cost if you have written to request this in writing by sending an email stating your order reference to firstname.lastname@example.org. Any additional chosen special delivery cost (next day, same day, etc) will not be refunded